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Who to Call for Gas Leak in House

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People don’t take gas leaks lightly; they need to give them swift and immediate attention. The importance of addressing gas leaks promptly cannot be overstated.

Gas leaks present a series of potential dangers that can lead to dire consequences if left unattended. From health risks from exposure to the leaking gas to the potential for explosions that can level homes, it’s clear that action is necessary.

This urgency underscores the need for everyone to be well-informed about who to contact in a gas leak emergency.

Identifying a Gas Leak

Detecting a gas leak is crucial for preventing disaster. There are several tell-tale signs to watch for significant gas leaks. One of the most recognisable signs of a gas meter is the smell of rotten eggs, a deliberate odorant added to natural gas to make leaks noticeable.

Listen for hissing or whistling sounds near gas lines, which could indicate a leak. Surprisingly, dying vegetation around gas pipes could also suggest a leak, as escaping gas can harm nearby plants. Recognising these signs promptly can help you take action before the situation escalates.

Immediate Actions to Take

When it comes to gas leaks, safety is the top priority. If you suspect a gas leak in your house, leave the property immediately. Do not waste time identifying the exact source suspected gas leak; the goal is to distance yourself from the danger.

As you exit the gas stove premises, avoid using any electrical devices, including light switches, gas appliances or phones, as a spark could turn off the gas to all the gas appliances and trigger an explosion. Open flames, such as matches or lighters, should be avoided.

Prioritise your safety and that of others by leaving the gas heater and area and not engaging in any activities that could ignite the gas.

Gas Leak

Who to Contact

Local Gas Utility Company

Your local gas utility company is the primary point of contact for gas leak emergencies. Find their contact information on your gas bill or through an online search, and save it for easy access. They have the expertise to handle significant gas leak-related issues and can dispatch professionals to assess and address the situation. Remember that most gas utility companies offer 24/7 emergency lines for reporting gas leaks, ensuring immediate assistance.

Emergency Services (000)

In Australia, when confronted with a gas leak in your home, it is imperative to dial 000 swiftly, the country’s emergency services hotline. Communicate the presence of a gas leak and provide your precise location to the operator. Emergency services will promptly dispatch a team of experts, typically firefighters and trained gas company technicians. These professionals possess the knowledge and equipment to address the gas leak safely and effectively, ensuring the immediate safeguarding of lives and property. Their rapid response is crucial, as gas leaks pose severe risks due to the highly flammable nature of natural gas, making it essential to rely on their expertise in such critical situations.

Gas Leak Hotline

Depending on your location, there may be national or regional gas leak hotlines you can call. These various gas safety and gas supply and hotlines provide access to professionals who can guide you through the necessary steps to take during a gas leak. Keep these critical numbers handy by saving them on your phone or posting them in a prominent location in your home. This way, you’ll be prepared regardless of the situation.

Gas Leak

Providing Information

When reporting a gas leak, providing specific and accurate information is crucial. Give your address or location, describe the gas smell gas, and provide additional details about the gas smell gas that could help professionals quickly identify and address the issue. This information assists them in prioritising their response and taking appropriate measures to rectify the situation.

Evacuation and Safety

Evacuation Protocol

Upon suspecting a gas leak, evacuating the premises is essential. Quickly gather your family members and pets, and exit the house promptly. Avoid lingering inside the property; the longer you expose yourself to the gas, the higher the risk. Leaving the area reduces the chances of health issues and potential explosions.


While leaving the area is crucial, you can also take steps to minimise gas accumulation. Refrain from using windows or using fans, lights, or electrical appliances around, as these could create sparks that might ignite the gas. However, you can open windows and doors if it can be done safely. It helps ventilate the air in the area, allowing the gas to disperse more quickly.

Prepare Yourself for Gas Leak

In summary, being prepared for a gas leak emergency involves understanding the potential dangers of natural gas leaks, recognising the signs of a gas leak, and knowing who to call for help. By promptly identifying a gas appliance leak and taking immediate action, you can mitigate the risks associated with gas leaks.

Remember, your local gas utility company, emergency services, and gas leak hotlines are your allies. Have their contact information accessible, and prioritise safety above all else. By following these steps and being well-informed about your gas appliance safety, you can safeguard yourself, your loved ones, and your home from potential disasters from gas appliances. Remember, quick and informed action can make all the difference.

Please note: This information is provided for advice purposes only. Regulations differ from state to state, so please consult your local authorities or an industry professional before proceeding with any work. See our Terms & Conditions here.